Below FAQ are some common concerns of our clients before purchasing the backdrops, if you have other questions, please just send it to support@avezanobackdrop.com
Click the "My Account / Order History" at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.
Click the "Tracking my order" at the top or bottom of our site to track your order.
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as the cancellation fee.
Please tell us the size you want. The pixel of the picture is best more than 3000px * 3000px, or the resolution at least 300dpi, otherwise the print will be blurry.
a) Our backdrops all size are one piece and seamless. We will sewing 7-8cm top pole pocket, very convenient for you to hang the backdrop. (If you want the pocket, please leave a remark when you place the order. No pockets by default. You can also leave your special requests for your order.)

(b) Grommets fit for ceiling commands hooks, Or use a string to tie it up. If you need a grommet, please leave a message when you place your order. (The grommet and the pole pocket cannot be owned at the same time) (Replace with a grommet for free)

All our backdrops are made of polyester. It was Washable and Durable. In order to facilitate transport and packaging, item sent folded. So Resulting in crease . There are 2 recovery methods: 1.Roll it up tightly with a cylinder and then just waiting for 2 to 4 days. The wrinkles and crease are almost removed. 2.You can iron the back surface with steam iron but not dry iron. Iron it with low heat. Do not iron the front.
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Please click "shipping policy" or "return policy" at the bottom of our website. We ship to the whole world!
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