Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the cancel & exchange & return process super easy.
Please review the below information regarding our return policy and contact us if you have any further questions!
Cancellations
Exchanges&returns
We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake).
Because of the special nature of background products, we cannot make a second sale.
You usually have these choices:
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We will not bear the cost of your return shipping fee, please contact us about the return address.
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You don't have to return them, but you need to pay 50% of the replacement fee (part of the material fee) and shipping costs(12-20 USD)
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We can offer store credit and replacement orders.(You also need to pay the shipping fee)
Please note:
All returns must be made within 30 days of receiving your merchandise.
All backdrop returns must be approved by avezanobackdrop.com
If our background has a problem, please contact us within 14 days of receipt of your order.Refunds
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account.
- The original shipping fee and insurance are non-refundable.
Email:support@avezanobackdrop.com