We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the cancel & exchange & return process super easy.
Please review the below information regarding our return policy and contact us if you have any further questions!
We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake).
Because of the special nature of background products, we cannot make a second sale.
You usually have these choices：
We will not bear the cost of your return shipping fee, please contact us about the return address.
You don't have to return them, but you need to pay 50% of the replacement fee (part of the material fee) and shipping costs(12-20 USD)
We can offer store credit and replacement orders.(You also need to pay the shipping fee)
All returns must be made within 30 days of receiving your merchandise.
All backdrop returns must be approved by avezanobackdrop.comIf our background has a problem, please contact us within 14 days of receipt of your order.
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account.
- The original shipping fee and insurance are non-refundable.