Return Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the cancel & exchange & return process super easy.

Please review the below information regarding our return policy and contact us if you have any further questions!

Cancellations

We often start processing your items within 24 hours of receiving your order.

If you want to cancel the order, please email us to request a cancellation within: 6 hours of purchase.

we will try to cancel the order for you, but our cancellation policy has some restrictions.

If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled.

If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as the cancellation fee.

Exchanges&returns

If we send a wrong backdrop to you or If you got a damaged backdrop due to our mistake, please contact us resend one to you or return it（Our staff will ask for your backgrounds photo to check for damage or an error from us, please cooperate with us, thank you!).

We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake).

We don't accept any return if our backdrops have not damaged when you get it.
Because of the special nature of background products, we cannot make a second sale.

Thanks for your understand.

You usually have these choices：

We will not bear the cost of your return shipping fee, please contact us about the return address.
You don't have to return them, but you need to pay 50% of the replacement fee (part of the material fee) and shipping costs(12-20 USD)
We can offer store credit and replacement orders.(You also need to pay the shipping fee)

Please note:

All returns must be made within 30 days of receiving your merchandise.

All backdrop returns must be approved by avezanobackdrop.com

If our background has a problem, please contact us within 14 days of receipt of your order.

Due to the products are customized products, in addition to product breakage occurred during the shipping, the remaining cases are not returnable.

Please carefully choose the style, color, and size.

Refunds

Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account.
The original shipping fee and insurance are non-refundable.

If you have any questions, please contact us via the email below:

Email:support@avezanobackdrop.com

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Cancellations

Exchanges&returns

Please note:

Refunds

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